Customer Care Agent Application
As a Dream Seeker Estates Customer Care Agent you will report directly to the Operations Manager and play an essential role in resident support and community satisfaction.
General Summary
As a Support Agent, your primary role is to deliver exceptional service to both potential and current residents. You will be the first line of support for resolving issues, answering questions, and maintaining a high standard of responsiveness and care.
This position requires strong problem-solving skills and a technical mindset. You'll need to work both independently and collaboratively, demonstrate reliability, and uphold high standards of professionalism and integrity.
Agents are expected to remain available during scheduled hours and to process support requests as they are received.
Key responsibilities may include:
- Reclaiming land.
- Setting land for sale.
- Updating our registry to keep an accurate account of Estate land holdings.
- Performing regular checks on shared regions to maintain high quality service.
- Providing technical support and excellent customer service.
- Other duties/tasks as assigned.
Minimum Qualifications:
- At least 6 months of in-world Second Life experience.
- Familiarity with land ownership and building tools in Second Life.
- Strong troubleshooting skills with the ability to work independently.
- Fluent English with excellent communication and writing skills.
- Team-oriented with the ability to follow direction and meet deadlines.
- Voice-capable1 and willing to use voice when needed for meetings or customer preference.
- Gmail account required (used for communication and collaboration tools).
1 "Voice-capable" simply means the ability to enable voice chat. You are not required to speak unless comfortable doing so.
We recommend taking time to review our website:
www.dreamseekerestates.com
You may include any additional information you feel would strengthen your application.
Any relevant information you think will be beneficial to your application to be selected for an interview may be included on the next page.
Please note: Applications are reviewed on a rolling basis and cleared every 3 months to ensure continued interest and accuracy. If you have not been contacted within that period, it's likely you were not selected.
We are highly selective in our hiring process. We expect candidates to demonstrate professionalism, fluency in English, and a sincere commitment to the role. Please take time to review and edit your responses carefully. Attention to detail matters.